Kandy White

I help organizations navigate transformation and grow the bottom line by bringing technology and talented people together to create optimized and engaging digital and people driven outcomes. With 20 years of multi-disciplined experience spanning Human Capital, People and Talent Strategy, Operations, and Technology, I have had the privilege of leading both small and large, multi-national teams in a variety of industries and functions. I inspire teams to deliver aspirational outcomes, and I thrive in roles steeped in building strategy and executing change -- what can I do to enable your organization's success?

www.kandyfwhite.com



Notable successes and strengths…

• Agile, Adaptable, and Collaborative: Played key roles in creating and formalizing B2B and B2C strategies and roadmaps through partnerships spanning multiple functions.

• Process and Culture Transformation through lean, agile, and design thinking methodologies.

• Global Workforce Management: Supervised up to 5500 people across facilities in 20 countries across NAM, EMEA, APAC, and LATAM. Built several high performance organizations from the ground up in different functions and disciplines.

• Diverse Experience: Applied unique background in Industrial and Organizational Psychology to motivate and mobilize organizations in Program Management, Business Operations, HR/HCM, Contact Centers, Digital and Traditional Customer Experience, Change Management, Application Development, Product Development, and Service Strategy.

• Bottom Line Impact: Extensive track record of success in building, optimizing, coordinating, and executing on-target, on-budget programs with over >$750M in EBITDA impact.

• Financial Acumen: Managed P&L and departmental budgets ranging from $50M to $1.2B.



• Global, Multi-product Organizations;

• Scalable Organizational Design;

• Leadership Development & Coaching;

• Compensation & Incentive Plans;

• Cross-cultural Mentoring & DEI programs;

• Performance Management;

• Employee Engagement & Retention;

• B2C and B2B CX Service Innovation;

• People and Talent Strategy;

• Client and Brand Advocacy;

• Six Sigma, Lean, & Agile Best Practices;

• Go-To-Market Strategy & Execution;

• P&L Management;

• Stakeholder and Change Management;

• Portfolio & Program Execution;

• Enterprise-wide Transformations;

• E2E Process Re-design & Optimization;

• HR/HCM Service Innovation;

• Go-To-Market Project Execution;

• Program and Project Management;

• Change Management;

• Operations and Cost Efficiency;

• Cross-cultural & Global Teaming;

• Stakeholder Engagement & Consensus Building.

Education

Postgraduate

1994 – 1998

Master of Arts

Southeastern Louisiana University

Experience

Chief Operating Officer

Athena

2023 – Present

Vice President, Global Head of Operations: Human Resources and Learning Services

Conduent

2021 – 2022

Senior Vice President, Head of Global Operations

Altisource

2019 – 2021

Vice President, Service Technology, Small Business Services (SBS)

ADP

2017 – 2019

Executive Director: Chief of Staff to the CIO, Head of Human Resources Systems & Smart Communities

Verizon Global Technology Services

2015 – 2017

Director: Operations & Technical Customer Service

Verizon Global Technology Services

2014 – 2015

Director: Process Engineering

Verizon Lean Six Sigma

2012 – 2013

Director: Digital, Self Service, & New Products

Verizon Consumer and Mass Business Information Technology

2009 – 2012

Director: Information Technology: Center & Customer Experience

Verizon Consumer and Mass Business Information Technology

2008 – 2009