I help organizations navigate transformation and grow the bottom line by bringing technology and talented people together to create optimized and engaging digital and people driven outcomes. With 20 years of multi-disciplined experience spanning Human Capital, People and Talent Strategy, Operations, and Technology, I have had the privilege of leading both small and large, multi-national teams in a variety of industries and functions. I inspire teams to deliver aspirational outcomes, and I thrive in roles steeped in building strategy and executing change -- what can I do to enable your organization's success?
www.kandyfwhite.com
Notable successes and strengths…
• Agile, Adaptable, and Collaborative: Played key roles in creating and formalizing B2B and B2C strategies and roadmaps through partnerships spanning multiple functions.
• Process and Culture Transformation through lean, agile, and design thinking methodologies.
• Global Workforce Management: Supervised up to 5500 people across facilities in 20 countries across NAM, EMEA, APAC, and LATAM. Built several high performance organizations from the ground up in different functions and disciplines.
• Diverse Experience: Applied unique background in Industrial and Organizational Psychology to motivate and mobilize organizations in Program Management, Business Operations, HR/HCM, Contact Centers, Digital and Traditional Customer Experience, Change Management, Application Development, Product Development, and Service Strategy.
• Bottom Line Impact: Extensive track record of success in building, optimizing, coordinating, and executing on-target, on-budget programs with over >$750M in EBITDA impact.
• Financial Acumen: Managed P&L and departmental budgets ranging from $50M to $1.2B.
• Global, Multi-product Organizations;
• Scalable Organizational Design;
• Leadership Development & Coaching;
• Compensation & Incentive Plans;
• Cross-cultural Mentoring & DEI programs;
• Performance Management;
• Employee Engagement & Retention;
• B2C and B2B CX Service Innovation;
• People and Talent Strategy;
• Client and Brand Advocacy;
• Six Sigma, Lean, & Agile Best Practices;
• Go-To-Market Strategy & Execution;
• P&L Management;
• Stakeholder and Change Management;
• Portfolio & Program Execution;
• Enterprise-wide Transformations;
• E2E Process Re-design & Optimization;
• HR/HCM Service Innovation;
• Go-To-Market Project Execution;
• Program and Project Management;
• Change Management;
• Operations and Cost Efficiency;
• Cross-cultural & Global Teaming;
• Stakeholder Engagement & Consensus Building.
Postgraduate
1994 – 1998
Master of Arts
Southeastern Louisiana University
Chief Operating Officer
Athena
2023 – Present
Vice President, Global Head of Operations: Human Resources and Learning Services
Conduent
2021 – 2022
Senior Vice President, Head of Global Operations
Altisource
2019 – 2021
Vice President, Service Technology, Small Business Services (SBS)
ADP
2017 – 2019
Executive Director: Chief of Staff to the CIO, Head of Human Resources Systems & Smart Communities
Verizon Global Technology Services
2015 – 2017
Director: Operations & Technical Customer Service
Verizon Global Technology Services
2014 – 2015
Director: Process Engineering
Verizon Lean Six Sigma
2012 – 2013
Director: Digital, Self Service, & New Products
Verizon Consumer and Mass Business Information Technology
2009 – 2012
Director: Information Technology: Center & Customer Experience
Verizon Consumer and Mass Business Information Technology
2008 – 2009